Privacy Policy

Privacy Policy

We are committed to protecting you privacy. By using this website you are giving us permisssion to collect information for the purpose of providing our services. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

How do we collect information from you?

We obtain information about you when you use the WAGS Doggy Daycare website, for example, when you contact us about our services. Also should you book a consultation, we shall request you to fill in a terms & conditions form, which will require you to give more information. Or finally should you wish to book via phone call / text message we will obtain your information that way.

What type of information is collected from you?

The personal information we collect might include any information that you provide by filling in forms on my site. This includes provided information at the time of registering to use our site, posting material, requesting further services or subscribing to any service offered by us on the site. We might also request further information and if you should report a problem with the site. We may keep a record of any correspondence if you should contact me. Also you IP address maybe collected.

Information such as:

* Name

* Address

* Contact number

* Email address

* House key code (should you have one and not be in for the service I provide.)

How is your information used?

We may use your information to:

* Provide our services

* Seek your views or comments on the services we provide

* To invoice and send you receipts for your records

* Notify you of changes to our services

* Send you communications which may be of interest to you. These may include information about any business related events we are involved in.

We review our retention periods for personal information on a regular basis

Who has access to your information?

We will not sell or rent your information to any third parties.

We will not share your information with third parties for marketing purposes.

The only time your information will be shared is with your vet for the well being of your dog, or for lawful purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct communications from us then you can select your choices by requesting I not. We will not contact you for marketing purposes by, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post. You can change your marketing preferences at any time by contacting us by email at : wagsdoggydaycare@gmail.com 

We only keep your data on file for any future bookings, unless you request us to delete it, which you can at any time. In which case we will only keep a record of any relevant book keeping records for up to 6 years as required by HMRC, such as your invoices and receipts. I will only share your data with a vet for the well being of your pet or for lawful purposes.

How you can access and update your information

You have the right to ask for a copy of the information I hold about you. Contact us by email at : wagsdoggydaycare@gmail.com 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely these include; up to date anti virus software, also information provided is kept securely either on a password locked computer, that only we have access to.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. All paper information, such as signed T&Cs are stored in a locked fireproof cabinet.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.

Links to other websites

My website may contain links to other websites run by other organisations. This privacy policy applies only to WAGS Doggy Daycare website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Review of this Policy

I keep this Policy under regular review. This Policy was last updated in December 2019

Data Protection Officer for WAGS Doggy Daycare – Wendy Heyworth and Nikki Perry